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FAQ's
FRESH FISH BASKET is your personal go-to Non-Veg Brand. For an optimal experience with FRESH FISH BASKET, please read through our FAQs. If you have any queries, please reach out to us info@freshfishbasket.com or call us at 7488202020.

I'm unable to apply a coupon code to my order.
Coupon codes are not applicable on discounted products unless specified otherwise. However, if your cart also has products that aren't on discount and qualify for a promotional offer (say minimum order value of Rs 499), you'll be able to apply the coupon code.

I'm able to apply the coupon code but the discount percentage is not getting applied to my entire cart.
Discount percentages are valid on products which qualify for the offer and will get applied only to the amount corresponding to the sum of these products.

Am I entitled to Free Delivery while promotional offers are running?
Delivery charges are extra (unless Your sum of order is less than Rupees 799).

Will I be able to order more than one of the same item?
Yes, you will be able to order more than one of the same item. Simply change the numerical value in your shopping cart to your desired quantity.

Can I edit my order once it is placed? Can I even cancel it?
Please review your order carefully before submission. In case you would like to rethink your purchase, please cancel the previous order within 30 minutes of placing the order (by sending us an email or calling us). Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment.

FRESH FISH BASKET takes great care to ensure that the product delivered to you is extremely fresh by maintaining the correct temperature levels, best in class packaging, and minimizing human touch. Thus, orders once packed cannot be cancelled.

I haven’t received my order confirmation email.
Your order confirmation e-mail is sent to the e-mail address provided to FRESH FISH BASKET immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email. If your order was not successfully confirmed. You may also write to us at info@freshfishbasket.com Fisheries and Seafood (OPC) Pvt. Ltd.”.in or call us at (+91) 7488202020 if you’re experiencing any difficulties in placing and / or confirming your order.

My item arrived damaged or defective. What should I do?
Products can only be returned if:
1. The package has been altered or damaged during transit.
2. The item delivered is not what you had placed an order for.
If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on (+91) 7488202020 or mail us info@freshfishbasket.com

Do you offer refunds?
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on (+91) 7488202020. The replacement for the same will be done within 48 hours.

Is FRESH FISH BASKET available across the country?
We currently operate in Delhi and NCR.

How do I place my order?
You can place an order from our Mobile App, Website or on our Number: (+91) 7488202020

How long does it take to deliver my order?
Scheduled Delivery orders will be delivered according to the time slot selected by you.

Can I ship to multiple addresses at the same time?
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

What modes of payment do you accept?
We accept online payments through all major credit & debit cards, NEFT, ITZ cash card, Pay TM Wallet, cash on delivery and card payment on delivery is also possible. The payment has to be made in India Rupees, as per the final invoice.

I have a quality concern. What do I do?
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at info@freshfishbasket.com Fisheries and Seafood (OPC) Pvt. Ltd.”.in or (+91) 7488202020

Why there is a difference between my bill amount and what was shown on the website / app?
The prices mentioned on the site and app is for reference only. The final bill amount is based on the actual weight of the packed product. To ensure that you get the best quality product, we don’t mess with the size of our products. You pay for only what you get.

What is the difference between gross weight and net weight?
Gross weight is the amount of product used to get the final output.

For e.g. it takes 800gm of raw White Pomfret to get 500gm of it after processing. The rest is lost in wastage.

Do you charge for the delivery?
A flat delivery charge of Rs.60 (including GST) if sum of order is less than Rupees 799.

I have not received my order. Who do I contact?
Please contact us at info@freshfishbasket.com .” or call us at (+91) 7488202020.

I received an incomplete order.
We apologize for the inconvenience caused. Please contact our team at (+91) 7488202020. We’ll address your issue immediately.

I want to place a bulk order.
Yes, we do take bulk orders. Send us a mail to info@freshfishbasket.com or call us (+91) 7488202020 and please specify the products, quantity, date and time that you require the order.