We take the utmost care in serving our customers and deliver the orders as per booking confirmation. However if you observe any damage in packaging the fishes are not fresh or the fish quantity or type/category is not as per the order booking , kindly check all these at the time of delivery in front our delivery staff and inform the customer care executive immediately and obtain Redelivery Order No. we will replace it for you at the next earliest delivery time or day as per availability of fish/seafood type and quantity you had ordered. Any claims thereafter would not be entertained under any circumstances.
We strictly follow No Refund Policy once the order is confirmed and delivered to customer. However if we could not redeliver the return order as per our above mention return policy then we will refund the already paid amount as per payment option selected within 3 to 4 working days.
Order Cancellation :
A Customer can opt to cancel order within 30 minutes for the order placed either online or by calling our customer service and receive refund of advance paid if any.
"Bengal Fisheries and Seafood (OPC) Pvt. Ltd." reserves the right to cancel any order if it suspects any fraudulent transaction by a Customer or breaches the terms & conditions of using the website